Refund Policy

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Refund Policy

At Finora Silk, we want you to love your purchase. If you are not completely satisfied with your order, please review our Returns & Refunds Policy below to understand your options.

1. General Policy

We offer a hassle-free return process for items purchased from our online store. Most new, unworn items can be returned within 7 days of receiving your order for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Unworn and unwashed
Original tags attached
Original packaging intact
Returned within 7 days of receiving your order

Non-Returnable Items

Final sale items
Gift cards

3. How to Initiate a Return

Contact Us: Email us at support@finorasilk.com with your order number and reason for return.
Return Authorization: We will provide you with a Return Authorization Number (RAN) and shipping instructions.
Package the Item: Securely pack the item(s) with the original packing slip and clearly write your RAN on the package.
Ship the Package: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

4. Return Shipping Costs

Customers are responsible for return shipping costs for non-defective items.
If the item is defective or incorrect, we will provide a prepaid return shipping label.

5. Refund Process

Once we receive and inspect your returned item, your refund or exchange will be processed within 5–10 business days, depending on your payment provider.

6. Exchanges

If you wish to exchange an item for a different size or style, follow the return process above. The first exchange will be shipped at no additional cost.

7. Late Returns

Returns received after the 7-day return window will not be eligible for a refund. We reserve the right to refuse any return that does not meet this policy.